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Frequently Asked Questions

Frequently Asked Questions

MANAGEMENT & MAINTENANCE

Our management is here to help! Management team members are on-site, ready to assist.

Yes! Southpoint Crossing has an on-site maintenance team available to assist residents. You can submit a maintenance request through the online resident portal or contact the leasing office to have your request addressed as quickly as possible. For after-hours maintenance emergencies, call the emergency maintenance line at (919) 544-6995.

Our service technicians are able to provide assistance while you're enjoying life in North Carolina! You do not need to be present for your maintenance request to be addressed, but if you would prefer to be there, you're more than welcome.

We ask that all maintenance requests be submitted through your resident portal. If you need assistance completing this, our team is happy to help.

If you find yourself locked out during business hours, stop by our office, call our leasing team, or submit a help request online! If you are locked out after hours, you can call our emergency maintenance line.

AMENITIES

Yes! Southpoint Crossing offers a limited number of garage parking spaces for residents. Open parking is also available on a first-come, first-served basis, making it convenient to park when you return home after a day in Durham.

Indulge in a sophisticated living experience at Southpoint Crossing, where comfort meets convenience in our Southpoint Durham apartments. We offer a 24-hour Fitness Center, Bike exchange, Resort Style Swimming Pool with Lounge, Business Center, Playground, Pet Park, Car Wash Area, and more. 

Southpoint Crossing is proudly pet-friendly! We permit dogs and cats, and up to 2 pets per home. Contact our leasing team with any questions about weight requirements or pet rent!

At Southpoint Crossing, you will have an in-unit washer/dryer and dishwasher to help you get chores done, so you can do more of what you love. Here, you can easily stay cool with the central A/C and cook to your heart's content with a fully-equipped kitchen complete with a stove & oven, microwave, fridge, and so much more.

Southpoint Crossing Apartments in Durham come unfurnished, but we would be happy to assist you and connect you with a recommended Supplier like CORT which provides furnishings at an additional cost.

ADMINISTRATIVE & LEASING

Southpoint Crossing offers one, two, and three-bedroom apartments in Durham, NC. To view current availability, please visit our Floor Plans page.

Yes! Southpoint Crossing offers several online services, including paying rent and submitting 24/7 maintenance requests.

Our applications take up to 72 hours to approve. If you have questions about the status of your application, please give our leasing team a call!

At Southpoint Crossing, paying rent is made easy. You can make your payments through BILT rewards online with a bank account, debit, or credit card.

Southpoint Crossing provides a Property Damage Liability Waiver with up to $100,000 in liability coverage. Purchasing your own renter's insurance for your personal belongings is optional but encouraged if you would like additional protection for your personal property.

Southpoint Crossing is equipped for Spectrum high-speed internet and cable services.

At Southpoint Crossing, we understand that life can change. Early lease termination may be possible with advance notice and could include fees or other obligations as outlined in your lease. Please contact our leasing office to discuss your specific circumstances and review your options.

Southpoint Crossing will provide utility set-up information prior to your moving into your new home!

At Southpoint Crossing, residents are responsible for paying all utilities. You are able to pay your monthly utility bill for water & sewer through your Bilt account!

LOCATION & DIRECTIONS

Southpoint Crossing is 8.2 miles / 17 minutes from Duke University.

Southpoint Crossing has an amazing location where public transportation is right within walking distance. There are several GoDurham bus stops along Fayetteville Road (NC-54), approximately a 5-minute walk from the apartment community. These routes provide access to destinations including Research Triangle Park (RTP), Duke University, NCCU, and other areas of Durham. The community also highlights its convenient access to GoDurham transit and major roadways like I-40.

Southpoint Crossing is located within the Durham Public Schools (DPS) district.

Southpoint Crossing is located at 1800 Southpoint Crossing Drive, Durham, NC 27713, just off NC-54 (Fayetteville Road) with quick access to Interstate 40 (I-40). The community is adjacent to The Streets at Southpoint and backs up to the American Tobacco Trail, making it easy to find from anywhere in the Triangle.

Southpoint Crossing is within walking distance to Harris Teeter (0.2 miles) & Sprouts (0.2 miles) and The Streets at Southpoint Mall (1.1 miles), meaning you can easily pick up fresh groceries on your way home or enjoy a day with friends surrounded by excellent retail!

FOR FUTURE RESIDENTS

To apply for your new home at Southpoint Crossing, visit the Floor Plans page and apply online!

When reviewing an application to rent at Southpoint Crossing, we conduct a background screening & income verification. If you have questions about our application process, please contact our leasing team to speak with one of our friendly team members.

Applicants must have verifiable income equal or greater to 3 times (gross) the market rent. Guarantors must have original, verifiable income equal to or greater than 4 times (gross market rent).

Our property uses Yardi VOI to verify income. If no records are found using this software, you may be asked to provide another verification method, such as banking information or past pay stubs, to validate income.

Our system generates a risk vs credit score. Bankruptcies, judgments, and balance(s) owed to other management may cause an applicant to be denied.

You have picked a wonderful place for your first home! At Southpoint Crossing, we are so excited to welcome you into our tight-knit community with all the features you're sure to love.

Tour Southpoint Crossing for free! Make sure to bring your valid government-issued ID to tour. Call our property staff to arrange the best time so there is no wait and enough time to answer any questions you have about your new home!

We accept both appointments and walk-ins. In order to get the full experience of Southpoint Crossing apartments, schedule a tour to prevent any wait time and to ensure you can ask all the questions about your new home.

We currently do not offer self-guided tours; however, you can contact our team to schedule a tour of your future home at Southpoint Crossing.

Of course! When you schedule a tour, you can set your own pace and even choose to skip seeing amenities, going straight to the apartment if you need.

For the safety and security of our property, team, and residents, photo ID is required for anyone taking a tour.

Your apartment will be prepped and ready for you to move in. We make sure your home is professionally cleaned, painted, and functioning properly so that when you move in, you're ready to relax at home.

Southpoint Crossing is designed to provide a comfortable residential atmosphere. Many residents appreciate the community's location, which is tucked away from major roadways while still offering convenient access to shopping, dining, and I-40. As with any apartment community, noise levels can vary depending on your building location, neighbors, and the time of day.

We want you to make your new space home! You can decorate, but please keep in mind you may be charged for hole repairs if you hang art or TVs. If you have a question about what types of decorations are permitted, please call our leasing team!

Yes, please call office for details.

Subletting and short-term rentals such as Airbnb, VRBO, etc., are strictly prohibited.

To make sure Southpoint Crossing is as peaceful for all of our residents as possible, our community's quiet hours are from 10 pm to 6 am. We do not rent out our amenity spaces.

Move-in payment may vary based on your approval status. Please contact a team member for details. 

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